IDEAS home Printed from https://ideas.repec.org/a/igg/jitpm0/v5y2014i2p44-59.html
   My bibliography  Save this article

Enablers and Barriers of Knowledge Sharing for Offshore Outsource ISD Project: A Case Study

Author

Listed:
  • Hans Solli-Sæther

    (Department of Leadership and Organisational Behaviour, BI Norwegian Business School, Oslo, Norway)

  • Jan Terje Karlsen

    (Department of Leadership and Organisational Behaviour, BI Norwegian Business School, Oslo, Norway)

Abstract

Many firms increase their flexibility and raise their information systems development (ISD) capacity by exploiting qualified personnel in low cost countries. Since ISD is a knowledge-intensive activity, knowledge sharing is particularly critical in an offshore outsourcing context. The purpose of this study is to investigate effects of enablers and barriers to knowledge sharing in offshore ISD projects. This research is important, as there is a need to understand knowledge organizations case by case to develop effective and contingent strategies to increase knowledge sharing. The empirical data are based on a qualitative case study with in-depth interviews following a semi-structured approach. In this research we investigate a Norwegian based information systems service provider and their offshoring of ISD to Bangladesh. The paper contributes to understanding the role and specific challenges of knowledge sharing in offshoring ISD projects. The empirical results showed that structural as well as political, cultural and personal enablers play an essential role in facilitating knowledge sharing. The role of the Scrum methodology, in particular, with its daily Scrum meeting should be underlined because it enables coordination, communication and knowledge sharing between the parties. Additionally, several key barriers hindering knowledge sharing were discovered such as lack of direct personal interaction, time differences, poor infrastructure, cultural heterogeneity, and different personalities.

Suggested Citation

  • Hans Solli-Sæther & Jan Terje Karlsen, 2014. "Enablers and Barriers of Knowledge Sharing for Offshore Outsource ISD Project: A Case Study," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 5(2), pages 44-59, April.
  • Handle: RePEc:igg:jitpm0:v:5:y:2014:i:2:p:44-59
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijitpm.2014040104
    Download Restriction: no

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jitpm0:v:5:y:2014:i:2:p:44-59. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Journal Editor). General contact details of provider: https://www.igi-global.com .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.