IDEAS home Printed from https://ideas.repec.org/a/igg/jitpm0/v2y2011i2p14-31.html
   My bibliography  Save this article

IT Offshoring: Trust Views from Client and Vendor Perspectives

Author

Listed:
  • Hajer Kefi

    (Paris Descartes University, France)

  • Alya Mlaiki

    (EM Strasbourg Business School, France)

  • Richard L. Peterson

    (Montclair State University, USA)

Abstract

This article is about the role played by trust in structuring and shaping offshoring projects and how cultural differences interfere in the related inter-firms relationships. The study, conducted with three IT service provider companies established in Tunisia, has provided a dataset that confirms the structuring role of trust in terms of transferability effect between the client and the offshoring unit. Findings indicate that trust is perceived as an influencing factor when it is situated at the inter-organizational level and not at the interpersonal level for all the actors concerned. This finding is independent of the cultural affiliation (individualistic versus collectivist). While cultural differences are not “negotiated” the same way by all of the respondents, trust seems noticeably more difficult to settle between the Tunisian partners than between the Tunisian offshoring unit and its European clients.

Suggested Citation

  • Hajer Kefi & Alya Mlaiki & Richard L. Peterson, 2011. "IT Offshoring: Trust Views from Client and Vendor Perspectives," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 2(2), pages 14-31, April.
    • Handle: RePEc:igg:jitpm0:v:2:y:2011:i:2:p:14-31
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jitpm.2011040102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jitpm0:v:2:y:2011:i:2:p:14-31. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.