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A Practical Assessment of Modern IT Project Complexity Management Tools: Taming Positive, Appropriate, Negative Complexity

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  • Stefan Morcov

    (Katholieke Universiteit Leuven, Belgium)

  • Liliane Pintelon

    (Katholieke Universiteit Leuven, Belgium)

  • Rob J. Kusters

    (Open Universiteit Nederland, The Netherlands)

Abstract

Complexity is ubiquitous in modern engineering and project management. It is traditionally associated with failure. Also, complexity works! It delivers functionality, creativity, innovation. Complexity management contributes to the success of high-risk IT projects, helps better project understanding, allows for better prioritization and planning of resources. Managing negative complexity reduces project risk. Positive and appropriate complexity are catalysts for opportunities. This paper is a qualitative longitudinal study based on multiple industry project cases, consisting in the repeated evaluation of a set of complexity management tools. The tools were deployed in a classical process framework: plan, identify, analyze, plan responses, monitor, and control. The evaluated tools red-flag and measure complexity, analyze its sources and effects, and plan mitigation strategies. The study aims to provide project managers with methods for increasing project success rates and reducing failure in complex IT project environments.

Suggested Citation

  • Stefan Morcov & Liliane Pintelon & Rob J. Kusters, 2021. "A Practical Assessment of Modern IT Project Complexity Management Tools: Taming Positive, Appropriate, Negative Complexity," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 12(3), pages 90-108, July.
    • Handle: RePEc:igg:jitpm0:v:12:y:2021:i:3:p:90-108
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