IDEAS home Printed from https://ideas.repec.org/a/igg/jitpm0/v12y2021i2p45-69.html
   My bibliography  Save this article

Construction of Knowledge Automation Measuring Scale

Author

Listed:
  • Shabina Shaikh

    (Institute of Science, Technology, and Development, Pakistan)

  • Arabella Bhutto

    (Institute of Science, Technology, and Development, Pakistan)

Abstract

Organizations are moving from non-automated knowledge management to automated knowledge. Particularly in the banking sector to measure the automated knowledge, knowledge automation measuring scale is developed and tested. The purpose of this study is to develop the knowledge automation measuring scale (KAMS) and to measure the knowledge automation of banking processes through the same scale. The authors present the current standing of banks through KAMS and validated the results with stakeholders. A qualitative research is conducted; data is collected from 200 bankers who are at managerial level in commercial banks of Pakistan. Knowledge automation measuring scale is developed by considering Bohn's eight scale stages, identifying top banking activities and applying thematic analysis. Knowledge automation measuring scale is created and validated from the banking sector.

Suggested Citation

  • Shabina Shaikh & Arabella Bhutto, 2021. "Construction of Knowledge Automation Measuring Scale," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 12(2), pages 45-69, April.
    • Handle: RePEc:igg:jitpm0:v:12:y:2021:i:2:p:45-69
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJITPM.2021040103
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jitpm0:v:12:y:2021:i:2:p:45-69. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.