IDEAS home Printed from https://ideas.repec.org/a/igg/jitpm0/v11y2020i3p1-13.html
   My bibliography  Save this article

Quality Assessment of Standard and Customized COTS Products

Author

Listed:
  • Sudhaman Parthasarathy

    (Thiagarajar College of Engineering, India)

  • C. Sridharan

    (Thiagarajar College of Engineering, India)

  • Thangavel Chandrakumar

    (Thiagarajar College of Engineering, India)

  • S. Sridevi

    (Thiagarajar College of Engineering, India)

Abstract

Software quality is a very important aspect in evolving strategy for IT vendors involved in commercial off-the-shelf (COTS) (also referred as packaged software) product development. Software metrics are widely accepted measures for monitoring and managing the quality in software projects. Enterprise resource planning (ERP) systems are COTS products and attempt to integrate data and processes in organizations and often require extensive customization. Using software quality metrics already established in literature, software quality attributes defined by the quality model ISO/IEC 9126 were evaluated for a standard and a customized ERP product. This will help the ERP team to identify the specific quality attributes that were affected owing to customization. This research study infers that there exists a considerable impact of ERP system customization over the quality of ERP product. The implications of the findings for both practice and research are discussed, and possible areas of future research are identified.

Suggested Citation

  • Sudhaman Parthasarathy & C. Sridharan & Thangavel Chandrakumar & S. Sridevi, 2020. "Quality Assessment of Standard and Customized COTS Products," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 11(3), pages 1-13, July.
    • Handle: RePEc:igg:jitpm0:v:11:y:2020:i:3:p:1-13
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJITPM.2020070101
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jitpm0:v:11:y:2020:i:3:p:1-13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.