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Continuous Business Case Usage in the Context of a Strategic IT Enabled Investment at Rabobank

Author

Listed:
  • Kim Maes

    (Antwerp Management School, University of Antwerp, Antwerp, Belgium)

  • Steven De Haes

    (University of Antwerp - Antwerp Management School, Antwerp, Belgium)

  • Wim Van Grembergen

    (Antwerp Management School, University of Antwerp, Antwerp, Belgium)

  • Tim Huygh

    (Antwerp Management School, University of Antwerp, Antwerp, Belgium)

  • Jos Maaswinkel

    (Rabobank International Direct Banking, Utrecht, Netherlands)

Abstract

It has been argued that optimal value creation from IT enabled investments requires a business case that is used throughout the entire investment lifecycle, as opposed to an approach that terminates when the investment is formally approved. This approach requires a rational transformation in the perspective on business cases in which they need to become a living document that is frequently updated and matures along the investment. This study presents the business case process for a strategic IT enabled investment at Rabobank. The case site was specifically selected for being a high-performer in the area of continuous business case usage. This case study shows how a high-performer operating in an IT intensive industry makes use of a continuous business case approach during a strategic IT enabled investment and the benefits they perceive from it.

Suggested Citation

  • Kim Maes & Steven De Haes & Wim Van Grembergen & Tim Huygh & Jos Maaswinkel, 2017. "Continuous Business Case Usage in the Context of a Strategic IT Enabled Investment at Rabobank," International Journal of IT/Business Alignment and Governance (IJITBAG), IGI Global, vol. 8(1), pages 48-64, January.
    • Handle: RePEc:igg:jitbag:v:8:y:2017:i:1:p:48-64
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