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Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review

Author

Listed:
  • Andreas Györy

    (University of St. Gallen, Switzerland)

  • Anne Cleven

    (A² Research and University of St. Gallen, Switzerland)

  • Falk Uebernickel

    (University of St. Gallen, Switzerland)

  • Walter Brenner

    (University of St. Gallen, Switzerland)

Abstract

During the last decades information technology (IT) management has changed. Starting from being a costly and rare resource, IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). The authors aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. They also evaluate the adaptability of the different types of this concept to the most recent developments in IT management.

Suggested Citation

  • Andreas Györy & Anne Cleven & Falk Uebernickel & Walter Brenner, 2012. "Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review," International Journal of IT/Business Alignment and Governance (IJITBAG), IGI Global, vol. 3(1), pages 63-78, January.
    • Handle: RePEc:igg:jitbag:v:3:y:2012:i:1:p:63-78
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