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Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations

Author

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  • Chung-Chu Liu

    (National Taipei University, Taiwan)

  • Jason C.H. Chen

    (Gonzaga University, USA)

Abstract

This research is to construct emotional capital of public service organizations (PSOs) through employees’ perspectives. The content analysis method and analytical hierarchy process were used to collect and analyze data. According to the results, the study divides organizational emotional capital of public service sectors into three dimensions: Personal Emotional Capital, Group Emotional Capital, and Organizational Emotional Capital. The research also develops 12 indicators for organizational emotional capital of PSOs assessment. Measuring organizational emotional capital can be used to help formulate public strategy, provide an evaluation method for governments and allocate resources for PSOs.

Suggested Citation

  • Chung-Chu Liu & Jason C.H. Chen, 2012. "Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 4(3), pages 52-60, July.
    • Handle: RePEc:igg:jisss0:v:4:y:2012:i:3:p:52-60
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    Cited by:

    1. Morteza Khazaei & Mark D. Holder & Fuschia M. Sirois & Lindsay G. Oades & Benedicte Gendron, 2021. "Development and Assessment of the Personal Emotional Capital Questionnaire for Adults," IJERPH, MDPI, vol. 18(4), pages 1-20, February.
    2. Urooj Ahmed & Sharizal Hashim, 2022. "Sustainable Brand Management: The Role of Internal Brand Management and Intrinsic Motivation in Building Employee’s Brand Relationship Quality towards Organization’s Brand," Sustainability, MDPI, vol. 14(24), pages 1-16, December.

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