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A Decision-Making Framework for Inventory Positioning in an Omnichannel Business Environment

Author

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  • Albert Wee Kwan Tan

    (Malaysia Institute for Supply Chain Management, Shah Alam, Malaysia)

  • David Gligor

    (University of Mississippi, Oxford, USA)

Abstract

Omnichannel is an evolving business model that has been gaining increased popularity among retailers. This business model allows firms to use a variety of channels to interact with their customers and fulfill their orders. Customers can order online and pick up later in the store, or they can choose to have the products delivered from a nearby store. Due to the complexity of fulfilling customer orders via omnichannel models, positioning inventory is a key challenge in supporting this type of business model. This article presents a framework for assisting companies in deciding under what condition to centralize or decentralize their inventory to fulfill customer orders without disrupting the shopping experience.

Suggested Citation

  • Albert Wee Kwan Tan & David Gligor, 2019. "A Decision-Making Framework for Inventory Positioning in an Omnichannel Business Environment," International Journal of Information Systems and Supply Chain Management (IJISSCM), IGI Global, vol. 12(1), pages 81-94, January.
    • Handle: RePEc:igg:jisscm:v:12:y:2019:i:1:p:81-94
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    Cited by:

    1. Runqin He, 2022. "Automatic Equipment Design of Intelligent Manufacturing Flexible Production Line Based on Industrial Motorized Spindle," International Journal of Information Systems and Supply Chain Management (IJISSCM), IGI Global, vol. 15(2), pages 1-13, April.

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