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Building a Measurement Framework for m-Government Services

Author

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  • Emmanouil Stiakakis

    (Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece)

  • Christos K. Georgiadis

    (Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece)

Abstract

This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.

Suggested Citation

  • Emmanouil Stiakakis & Christos K. Georgiadis, 2012. "Building a Measurement Framework for m-Government Services," International Journal of Information Systems and Social Change (IJISSC), IGI Global, vol. 3(4), pages 18-37, October.
    • Handle: RePEc:igg:jissc0:v:3:y:2012:i:4:p:18-37
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