IDEAS home Printed from https://ideas.repec.org/a/igg/jissc0/v10y2019i1p23-36.html
   My bibliography  Save this article

Information and Communication Technology Driven Process Reengineering for Content Monitoring: A Case From the Public Sector in Macedonia

Author

Listed:
  • Lucija Gjurkovikj

    (FON University, Skopje, Macedonia)

  • Toni Malinovski

    (FON University, Skopje, Macedonia)

Abstract

When organizations analyze and significantly change their business processes with latest information and communication technology (ICT) in mind, they can reduce process time and cost, as well as increase efficiency and output quality. This study elaborates an ICT-enabled reengineering project in the Agency for audio and audiovisual media services in the Republic of Macedonia for the program monitoring process. It aims to investigate the motivation to use ICT as a way to shape the process redesign and find associations among ICT adaptation, process reengineering, organizational growth and efficiency. Hence, the new process structure can help the agency deliver greater public value while meeting its strategic goals to protect citizens' interests in the area of audio and audiovisual media services. It provides an example of a case study that surpasses standard industrial report to an article that contains valuable information that companies, especially in the public sector, can use in replicating experiences while undertaking similar BPR initiatives.

Suggested Citation

  • Lucija Gjurkovikj & Toni Malinovski, 2019. "Information and Communication Technology Driven Process Reengineering for Content Monitoring: A Case From the Public Sector in Macedonia," International Journal of Information Systems and Social Change (IJISSC), IGI Global, vol. 10(1), pages 23-36, January.
    • Handle: RePEc:igg:jissc0:v:10:y:2019:i:1:p:23-36
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISSC.2019010102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jissc0:v:10:y:2019:i:1:p:23-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.