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Organizational Citizenship Behaviors as a Mediator between Culture and Turnover Intentions: Mediating Effect of OCBs

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  • Sulakshna Dwivedi

    (Punjabi University, Patiala, India)

Abstract

An attempt has been made to investigate the mediating role of OCBs in culture and turnover intentions. Data was collected from 15 BPO units located in Chandigarh. Findings revealed that OCBs of employees in the BPO sector are mainly sensitive to four dimensions of organizational culture viz. proaction, confrontation, experimentation and openness. Finally, a partial mediation of OCBs had been found between organizational culture and turnover intentions. Taking into consideration the practical implications of the study, findings suggest that BPO Managers should pay special attention and recognition to employees' OCBs, as these could help in reducing their attrition. Further implications of the results and direction for future research have been elaborated.

Suggested Citation

  • Sulakshna Dwivedi, 2017. "Organizational Citizenship Behaviors as a Mediator between Culture and Turnover Intentions: Mediating Effect of OCBs," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 8(2), pages 32-44, April.
    • Handle: RePEc:igg:jhcitp:v:8:y:2017:i:2:p:32-44
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