Decision Making Process Approach for Choosing the Adequate ICT Tool in Virtual Teams

Actual business process activities are done in virtual space by teams that are building, exploiting an adequate collaborative environment. This is defined mainly by the specific information and communication technology (ICT) enabled by Internet/Extranet/Intranet. The ICT tools functionalities have been developed to better satisfy virtual teams requirements related to knowledge management activities. In this context, this article presents a brief state-of-the-art of virtual teams’ definitions and characteristics that reinforce them with efficiency-effectiveness. Foreword, because of the large variety of ICT tools available to support virtual collaboration, the authors proposed an approach for the decision making process of choosing the adequate software solution based on the particular needs and requirement determined by the collaborative environment specificity. Assisting this, there will be analyzed the specific software tool’s main functionalities that are correlated with the virtual teams requirements. This is the main step for the decision making process approach definition in order to choose the adequate software solution, using ELECTRE method (decision under conditions of certainty).