IDEAS home Printed from https://ideas.repec.org/a/igg/jhcitp/v2y2011i2p26-36.html
   My bibliography  Save this article

A Vertical Approach to Knowledge Management: Codification and Personalization in Software Processes

Author

Listed:
  • Karsten Jahn

    (Aalborg University, Denmark)

  • Peter Axel Nielsen

    (Aalborg University, Denmark)

Abstract

Software process improvement is a practical concern in software companies today and it has been addressed in research. Part of this research has applied a knowledge management perspective. Researchers point out that two different strategies exist where a mixture is difficult to maintain: Personalization (focus on people and their collaboration) and codification (focus on documents and their accessibility). This paper addresses different knowledge management problems of a software company and how they can be alleviated. A prototype, which distinguishes between different organizational levels (e.g., software managers and software developers) and applies different knowledge management strategies, was built. It consists of a wiki and an enterprise system. This article shows how each part of the system focuses on one of the strategies and describes the differences for tool support. This combination could be beneficial because the connection between the two different parts of the prototype works. Further implications for practitioners are explained.

Suggested Citation

  • Karsten Jahn & Peter Axel Nielsen, 2011. "A Vertical Approach to Knowledge Management: Codification and Personalization in Software Processes," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 2(2), pages 26-36, April.
    • Handle: RePEc:igg:jhcitp:v:2:y:2011:i:2:p:26-36
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jhcitp.2011040103
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jhcitp:v:2:y:2011:i:2:p:26-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.