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Organisational Change in the Digital Era

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  • Nyikiwa Agreement Mavunda

    (University of KwaZulu-Natal, South Africa)

Abstract

While change can foster growth and innovation, it often introduces uncertainty and challenges as individuals and organizations adapt to unfamiliar practices. Alarmingly, research suggests that approximately 93% of organizational change initiatives fail to achieve their intended outcomes. This paper investigates the role of leadership in facilitating successful organizational change, with a specific focus on the integration of technological advancements to enhance interactions between employees and management through process automation. The study was conducted within the context of a higher education institution in South Africa, aiming to understand how leadership can drive effective change while addressing systemic inefficiencies. A mixed-methods approach was employed to achieve the study's objectives. The results highlight that technological advancements can streamline communication and decision-making processes, ultimately improving organizational outcomes. The research emphasizes that effective leadership is essential for navigating the complexities of organizational change.

Suggested Citation

  • Nyikiwa Agreement Mavunda, 2025. "Organisational Change in the Digital Era," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 16(1), pages 1-15, January.
    • Handle: RePEc:igg:jhcitp:v:16:y:2025:i:1:p:1-15
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    File URL: https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJHCITP.382133
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