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Engaging the Crowd: Lessons for Outreach and Tool Design From a Creative Online Participatory Study

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  • Johannes Mueller

    (ETH Zurich, Switzerland & Future Cities Laboratory, Singapore-ETH Centre, Singapore)

  • Shiho Asada

    (ETH Zurich, Switzerland &Future Cities Laboratory, Singapore-ETH Centre, Singapore)

  • Ludovica Tomarchio

    (ETH Zurich, Switzerland &Future Cities Laboratory, Singapore-ETH Centre, Singapore)

Abstract

In this article, the challenges of realising e-participatory projects in urban planning are described. A participatory case study in Singapore serves as the basis for their presented conclusions. The researchers used a map-based e-participation tool to collect design proposals from participants for the planning site. The user feedback for the tool interface and the study campaign's website together with designer expertise on user interfaces (UI) was incorporated into the redesign of the website and interface of the participatory design tool. From there, some general guidelines for conducting engagement studies and for designing participatory design tool interfaces for non-expert users were formulated. One key finding is that the information presented to the non-expert user must be concise, and the UI must be adapted to the user's habits and focus the user's attention towards completing the study.

Suggested Citation

  • Johannes Mueller & Shiho Asada & Ludovica Tomarchio, 2020. "Engaging the Crowd: Lessons for Outreach and Tool Design From a Creative Online Participatory Study," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 9(2), pages 66-79, April.
    • Handle: RePEc:igg:jepr00:v:9:y:2020:i:2:p:66-79
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    References listed on IDEAS

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    1. Kristen Vincent & Robert E Roth & Sarah A Moore & Qunying Huang & Nick Lally & Carl M Sack & Eric Nost & Heather Rosenfeld, 2019. "Improving spatial decision making using interactive maps: An empirical study on interface complexity and decision complexity in the North American hazardous waste trade," Environment and Planning B, , vol. 46(9), pages 1706-1723, November.
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    Cited by:

    1. Raquel Pérez‐delHoyo & Higinio Mora & José Manuel Nolasco‐Vidal & Rubén Abad‐Ortiz & Rafael A. Mollá‐Sirvent, 2021. "Addressing new challenges in smart urban planning using Information and Communication Technologies," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(3), pages 342-354, May.

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    2. Johannes Mueller & Shiho Asada & Ludovica Tomarchio, 2020. "Engaging the Crowd: Lessons for Outreach and Tool Design From a Creative Online Participatory Study," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 9(2), pages 1-14, April.

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