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Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context

Author

Listed:
  • Na Liu

    (Singapore Management University, Singapore)

  • Alex Gavino

    (Singapore Management University, Singapore)

  • Sandeep Purao

    (Pennsylvania State University, University Park, PA, USA)

Abstract

In the context of smart cities, the design of services requires something more than an understanding of functional requirements. It requires an appreciation of basic human values. Based on interviews with citizens in a large city, and an intensive text analysis – the authors describe how such values may be inferred. The authors find that this process of inferring values must account for both real and imagined experiences of citizens, and it can reveal both conflict and congruence among different values. Based on the authors' investigation, they describe it as the VOICE approach, and discuss the implications of how such the use of such an approach can influence the design of citizen responsive e-planning services.

Suggested Citation

  • Na Liu & Alex Gavino & Sandeep Purao, 2015. "Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 4(2), pages 1-25, April.
    • Handle: RePEc:igg:jepr00:v:4:y:2015:i:2:p:1-25
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    Cited by:

    1. Lukasz Damurski, 2021. "How to Include Omnichannel Services in Land-Use Policy?: E-Planning Holds the Key," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 10(3), pages 70-85, July.

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