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Critical Success Factors in the Implementation of Enterprise Resource Planning Systems in Small and Midsize Businesses: Microsoft Navision Implementation

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  • Ranjan B. Kini

    (School of Business & Economics, Indiana University Northwest,Gary, IN, USA)

  • Savitri Basaviah

    (School of Business & Economics, Indiana University Northwest, Gary, IN, USA)

Abstract

Use of Enterprise Resource Planning (ERP) systems has been the mainstay of large enterprises since 1990s. Only recently has there been significant interest in the use of ERP in small and medium sized businesses (SMBs). Since then scholars have been studying the applicability of research results of successful implementation of ERPs in large enterprises to implementation in SMBs. In this research, the authors study the available research to discern the various ERP systems and Critical Success Factors (CSF) of ERP implementations, and delve into the real life experiences of small and midsize businesses (SMBs) that have installed Microsoft Dynamics Navision (NAV). Except for the CSF “management of risk” being found not as important almost all SMBs in the study found all CSFs found important by large businesses also important and indicated that CSF “user training” the most important.

Suggested Citation

  • Ranjan B. Kini & Savitri Basaviah, 2013. "Critical Success Factors in the Implementation of Enterprise Resource Planning Systems in Small and Midsize Businesses: Microsoft Navision Implementation," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 9(1), pages 97-117, January.
    • Handle: RePEc:igg:jeis00:v:9:y:2013:i:1:p:97-117
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