Internet of Things (IoT) Interoperability Success Criteria

To deliver more value to customers, companies are striving to offer more digital services, and the internet of things (IOT) is the main enabler to maximize such value. However, one of the major challenges companies are facing is digital service integration with other providers, where IoT platform is playing important role to achieve such integration opening door for interoperability within actors in the IoT ecosystem. There have been a little research addressing IoT platforms interoperability from business value perspective, considering technical and non-technical factors as selection criteria to adopt such platforms. This paper uses a case study as a method. To validate the suggested interoperability criteria, interviews were conducted for IoT platform providers and two things providers. It was observed that considering technical factors alone when selecting IoT platform make companies oversee the value technology add to their business as IoT platform is not only about technology but also about business model in which this platform will be operating and the company position and role in IoT ecosystem. The paper contributes by providing criteria to achieve interoperability for IoT platform from both technical and business aspects.