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The Role of Facilitating Conditions and Institutional Trust in Electronic Marketplaces

Author

Listed:
  • Pauline Patnasingam

    (Central Missouri State University, USA)

  • David Gefen

    (Drexel University, USA)

  • Paul A. Pavlou

    (University of California, Riverside, USA)

Abstract

Given the uncertainties of e-business, this paper examines the role of institutional trust, which has been viewed as a key facilitator of electronic marketplaces (Pavlou, Tan, & Gefen 2003). In doing so, we draw upon the principles of research on traditional EDI via value-added-networks to develop a set of theory-driven institutional trust-building facilitating conditions; namely, (a) IT connectivity, (b) standards, (c) security, and (d) uniform product descriptions. This study has implications for (1) the nature and role of institutional trust in e-marketplaces, (2) the strategic design of trust-building mechanisms in e-marketplaces, and (3) an extension of the literature on institutional trust.

Suggested Citation

  • Pauline Patnasingam & David Gefen & Paul A. Pavlou, 2005. "The Role of Facilitating Conditions and Institutional Trust in Electronic Marketplaces," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 3(3), pages 69-82, July.
    • Handle: RePEc:igg:jeco00:v:3:y:2005:i:3:p:69-82
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    Cited by:

    1. Shaw, Norman & Sergueeva, Ksenia, 2019. "The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value," International Journal of Information Management, Elsevier, vol. 45(C), pages 44-55.
    2. Alex Zarifis, 2023. "A Model of Trust in Ethereum Token ‘Ether’ Payments, TRUSTEP," Businesses, MDPI, vol. 3(4), pages 1-14, October.
    3. Chin, Amita Goyal & Harris, Mark A. & Brookshire, Robert, 2018. "A bidirectional perspective of trust and risk in determining factors that influence mobile app installation," International Journal of Information Management, Elsevier, vol. 39(C), pages 49-59.

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