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Implementing E-Government in Ireland: A Roadmap for Success

Author

Listed:
  • William Golden

    (National University of Ireland, Ireland)

  • Martin Hughes

    (National University of Ireland, Ireland)

  • Murray Scott

    (National University of Ireland, Ireland)

Abstract

E-government provides unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. This paper analyses the Irish Government’s evolutionary path to the provision of successful e-Government. The success factors and stages of evolution of e-government are identified and a detailed examination of how the Irish Government successfully implemented its e-government strategy is presented. The lessons learnt from this case provide a valuable roadmap for the successful attainment of citizen centred e-government in other jurisdictions.

Suggested Citation

  • William Golden & Martin Hughes & Murray Scott, 2003. "Implementing E-Government in Ireland: A Roadmap for Success," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 1(4), pages 17-33, October.
    • Handle: RePEc:igg:jeco00:v:1:y:2003:i:4:p:17-33
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