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The Decision Support System and Conventional Method of Telephone Triage by Nurses in Emergency Medical Services: A Comparative Investigation

Author

Listed:
  • Mohammad Parvaresh Masoud

    (School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran)

  • Mahdi Kashani Nejad

    (Emergency Medical Center, Qom University of Medical Sciences, Qom, Iran)

  • Hamid Darebaghi

    (Emergency Medical Center, Qom University of Medical Sciences, Qom, Iran)

  • Mohsen Chavoshi

    (Emergency Medical Center, Qom University of Medical Sciences, Qom, Iran)

  • Mahdi Farahani

    (Emergency Medical Center, Qom University of Medical Sciences, Qom, Iran)

Abstract

The demand for medical emergencies often begins with a call to a dispatch center. An appropriate performance of this unit influences providing effective services significantly. This study aimed to compare the effect of using revised New Jersey telephone triage manual as a Decision Support System and the conventional methods on the time duration of mission taking and the performance of emergency medical dispatchers which were done by 115 emergency nurses of Qom, Iran, in 2012.This quasi-experimental study aimed to compare the effects of two methods on the performance of nurses of Qom. Conventional (September and October) and DSS data (December and January) were extracted and compared. November was skipped due to nurses' familiarity with the program. Performing the new method improved the overall performance significantly (P

Suggested Citation

  • Mohammad Parvaresh Masoud & Mahdi Kashani Nejad & Hamid Darebaghi & Mohsen Chavoshi & Mahdi Farahani, 2018. "The Decision Support System and Conventional Method of Telephone Triage by Nurses in Emergency Medical Services: A Comparative Investigation," International Journal of E-Business Research (IJEBR), IGI Global, vol. 14(1), pages 77-88, January.
    • Handle: RePEc:igg:jebr00:v:14:y:2018:i:1:p:77-88
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