IDEAS home Printed from https://ideas.repec.org/a/igg/jbir00/v5y2014i1p13-30.html
   My bibliography  Save this article

The Impact of a BI-Supported Performance Measurement System on a Public Police Force

Author

Listed:
  • Elad Moskovitz

    (Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer-Sheva, Israel)

  • Adir Even

    (Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer-Sheva, Israel)

Abstract

Performance measurement, as an effective tool for implementing organizational strategy and assisting ongoing control and surveillance, is broadly adopted today. The performance measurement system (PMS) explored in this case study was implemented, using business intelligence (BI) technologies, for a public police force. The system lets police commanders view and analyze the performance scores of their own units and get feedback on the success of their activities. The study examines the system's impact, through analysis of the metric results over a time period of five years. The results show that the vast majority of the metrics examined indeed improved. Further, the results underscore the moderation effect of relative metrics weights, as well as the different behavior of metrics that reflect activity versus those that reflect outcomes. The study underscores both the positive and the negative aspects of those results, and discusses their implications for future PMS implementation with BI technologies.

Suggested Citation

  • Elad Moskovitz & Adir Even, 2014. "The Impact of a BI-Supported Performance Measurement System on a Public Police Force," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 5(1), pages 13-30, January.
    • Handle: RePEc:igg:jbir00:v:5:y:2014:i:1:p:13-30
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijbir.2014010102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jbir00:v:5:y:2014:i:1:p:13-30. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.