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Modified CoCoSo Approach for Intuitionistic Fuzzy Group Decision-Making: A Case Study for Smart Service Quality Evaluation in Agricultural University Libraries

Author

Listed:
  • Qin Zhou

    (Library and Archives, Hainan Medical University, Haikou, China)

  • Haiyan Chen

    (Library and Archives, Hainan Medical University, Haikou, China)

  • Yongming Wu

    (Library and Archives, Hainan Medical University, Haikou, China)

  • Xiaojiang Sun

    (Hainan Vocational University, Haikou, China)

Abstract

With the advancement of intelligent technologies and service philosophies, smart library services have gradually come into public view. Agricultural university libraries actively rise to the challenges of the digital and intelligent era. The smart service quality evaluation in agricultural university libraries is multiple attribute group decision making (MAGDM). In recent years, the Combined Compromise Solution (CoCoSo) approach has been widely adopted to tackle multi-attribute group decision-making (MAGDM) problems. Intuitionistic fuzzy sets (IFSs), as an effective tool, are applied to depict fuzzy and uncertain information in the smart service quality assessment of agricultural university libraries. This work develops the intuitionistic fuzzy CoCoSo (IF-CoCoSo) method based on combined distance measures to solve MAGDM problems within the IFSs framework. Ultimately, a practical numerical case focusing on smart service quality evaluation in agricultural university libraries is provided to verify the effectiveness and feasibility of the proposed model.

Suggested Citation

  • Qin Zhou & Haiyan Chen & Yongming Wu & Xiaojiang Sun, 2026. "Modified CoCoSo Approach for Intuitionistic Fuzzy Group Decision-Making: A Case Study for Smart Service Quality Evaluation in Agricultural University Libraries," International Journal of Agricultural and Environmental Information Systems (IJAEIS), IGI Global Scientific Publishing, vol. 17(1), pages 1-19, January.
    • Handle: RePEc:igg:jaeis0:v:17:y:2026:i:1:p:1-19
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