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Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis

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  • Fakhriyah Abdullah Thani

    (Universiti Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam)

  • Muhammad Anshari

    (Universiti Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam)

Abstract

With the rise of smart cards, it has utilized so that multiple applications can be built into the technology. This research aims to offer a multipurpose smart card as a solution for the duplicate smart card system. Using a mixed methods approach, one hundred samples were collected from the public. The data was analyzed using descriptive statistics. A Plan-Do-Check-Act (PDCA) assessment and a Root Cause Analysis (RCA) were used to analyze the collected data. The results indicated that the public views the current smart card system serves only a limited function and are open to the idea of a multipurpose smart card system. Recommendations are given to raise the awareness of the current smart card problem and to provide insight to better serve the public.

Suggested Citation

  • Fakhriyah Abdullah Thani & Muhammad Anshari, 2020. "Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 11(2), pages 121-132, April.
    • Handle: RePEc:igg:jabim0:v:11:y:2020:i:2:p:121-132
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