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Deposit Withdrawal Behavior of Islamic Banking Customers in Brunei Darussalam

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  • Muhamad Abduh

    (University of Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam)

Abstract

This article is aimed at investigating the deposit withdrawal behavior of Islamic banking customers in Brunei Darussalam. More specifically, it explores the influence of individual characteristics upon the action of deposit withdrawal when the customers encounter three different situations: (i) non-shariah compliance issues upon products and services; (ii) uncompetitive return; and (iii) low service quality. Data collection is done using self-administered questionnaires with 180 completed questionnaires used for the analysis. The study uses a chi-squared independent test and binary logistic regression as its method of analysis. The findings show that deposit withdrawal is a real future threat for the Islamic banking industry in Brunei Darussalam and it happens when customers with certain characteristics and motivations encounter the three situations mentioned above.

Suggested Citation

  • Muhamad Abduh, 2020. "Deposit Withdrawal Behavior of Islamic Banking Customers in Brunei Darussalam," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 11(2), pages 1-14, April.
    • Handle: RePEc:igg:jabim0:v:11:y:2020:i:2:p:1-14
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJABIM.2020040101
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    Cited by:

    1. Noman Arshed & Rukhsana Kalim, 2021. "Modelling demand and supply of Islamic banking deposits," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 26(2), pages 2813-2831, April.
    2. Sana Rhoudri & Lotfi Benazzou, 2021. "Predictive Factors of Withdrawal Behavior among Profit-Sharing Investment Depositors in Morocco: A Qualitative Study from the Perspective of Push-Pull-Mooring Framework," Post-Print hal-03328276, HAL.

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