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Exploring the Mediating Role of Feedback Environment in the Relationship Between Supervisors' Emotional Intelligence and Employees' Performance: Feedback Environment

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  • Saif Khan

    (Canadian University Dubai, Dubai, United Arab Emirates)

  • Mahwish Anjam

    (Al Ghurair University Dubai, Dubai, United Arab Emirates)

  • Mohammad Abu Faiz

    (City Univerisy College Ajman, Ajman, United Arab Emirates)

  • Faisal Khan

    (City University College Ajman, Ajman, United Arab Emirates)

Abstract

This empirical study examines the relationship between the measured perception of the supervisor's emotional intelligence and the employee workplace performance, as it is impacted by the mediating effect of the supervisor's feedback environment. Data were collected from selected faculties of higher education institutions within Dubai, United Arab Emirates (UAE) by means of a cross-sectional quantitative survey using a random probability sampling technique. Statistical techniques used for the purpose of data analysis include, descriptive statistics, Pearson's correlation coefficient, confirmatory factor analysis, and structural equation modeling. The data analysis confirmed all of the research hypotheses excluding the impact of a supervisor's use of emotions on the feedback environment. However, the data from the feedback environment indicates a significant mediating impact upon the relationship between supervisor's emotional intelligence and the subordinate's work performance. This study establishes the role of the supervisor's emotional intelligence in defining the feedback environment as they deal with faculty members' quality of work.

Suggested Citation

  • Saif Khan & Mahwish Anjam & Mohammad Abu Faiz & Faisal Khan, 2019. "Exploring the Mediating Role of Feedback Environment in the Relationship Between Supervisors' Emotional Intelligence and Employees' Performance: Feedback Environment," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 10(3), pages 91-104, July.
    • Handle: RePEc:igg:jabim0:v:10:y:2019:i:3:p:91-104
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