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An integrated approach for TQM implementation in SMEs

Author

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  • Zulema Lopes Pereira

    () (IET, FCT-Universidade Nova de Lisboa)

  • Leonilde Marques Pedroso

    () (Someil Lda, Leiria, Portugal)

Abstract

This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations. Both models are examined as to their suitability and applicability to small and medium sized enterprises. The findings indicate that SMEs can benefit from the adoption of an integrated approach that combines both models if some critical factors are considered in the implementation process. A theoretical framework is proposed, which considers such integration and leads to a gradual implementation of TQM principles and methods in SMEs.

Suggested Citation

  • Zulema Lopes Pereira & Leonilde Marques Pedroso, 2005. "An integrated approach for TQM implementation in SMEs," Enterprise and Work Innovation Studies, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology, vol. 1(1), pages 83-92, November.
  • Handle: RePEc:ieu:journl:v:1:y:2005:i:1:p:83-92
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    File URL: http://run.unl.pt/handle/10362/1702
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    References listed on IDEAS

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    1. Ozgur Demirta, 2013. "Evaluating the Best Renewable Energy Technology for Sustainable Energy Plannin," International Journal of Energy Economics and Policy, Econjournals, vol. 3(Special), pages 23-33.
    2. Manuel Johann Baumann, 2013. "A constructive technology assessment of stationary energy storage systems: prospective life cycle orientated analysis," IET Working Papers Series 01/2013, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology.
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    Keywords

    TQM; quality; SME; organisational performance;

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