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An integrated approach for TQM implementation in SMEs


  • Zulema Lopes Pereira

    () (IET, FCT-Universidade Nova de Lisboa)

  • Leonilde Marques Pedroso

    () (Someil Lda, Leiria, Portugal)


This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations. Both models are examined as to their suitability and applicability to small and medium sized enterprises. The findings indicate that SMEs can benefit from the adoption of an integrated approach that combines both models if some critical factors are considered in the implementation process. A theoretical framework is proposed, which considers such integration and leads to a gradual implementation of TQM principles and methods in SMEs.

Suggested Citation

  • Zulema Lopes Pereira & Leonilde Marques Pedroso, 2005. "An integrated approach for TQM implementation in SMEs," Enterprise and Work Innovation Studies, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology, vol. 1(1), pages 83-92, November.
  • Handle: RePEc:ieu:journl:v:1:y:2005:i:1:p:83-92

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    TQM; quality; SME; organisational performance;


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