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Training needs in TQM: the Portuguese perspective

Author

Listed:
  • Rogério Puga Leal

    () (IET, FCT-Universidade Nova de Lisboa)

  • Paula Oliveira

    (IET, FCT-Universidade Nova de Lisboa)

  • José Mendonça Dias

    () (IET, FCT-Universidade Nova de Lisboa)

  • Zulema Lopes Pereira

    () (IET, FCT-Universidade Nova de Lisboa)

Abstract

A survey to assess training needs in TQM was developed in several European countries, within the framework of a Leonardo’s project named IMVOCED. Beyond a comparison of the results in each country, a global analysis was performed to design a TQM programme to be delivered by WBL (Work Based Learning). Differences were found between countries, and the Portuguese results also revealed that different approaches to TQM training should be adopted according to the organisation’s dimension. Based on this evidence, two different strategies for TQM training by WBL are proposed and discussed.

Suggested Citation

  • Rogério Puga Leal & Paula Oliveira & José Mendonça Dias & Zulema Lopes Pereira, 2005. "Training needs in TQM: the Portuguese perspective," Enterprise and Work Innovation Studies, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology, vol. 1(1), pages 65-74, November.
  • Handle: RePEc:ieu:journl:v:1:y:2005:i:1:p:65-74
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    Keywords

    training needs; TQM;

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