Assessing environmentally sustainable practices in boutique hotels: frontline staff perspectives

This study examines environmentally sustainable practices in boutique hotels in Makati City, Philippines, from the perspective of frontline staff. Using a descriptive quantitative design, we collected data from 40 employees across the front office, housekeeping, and food and beverage departments. Two validated instruments captured perceived challenges and the extent of environmental sustainability practices. Limited training opportunities and budget constraints emerged as the most significant barriers, while internal communication and administrative support were not perceived as problematic. Basic practices, such as waste segregation, energy-efficient lighting, towel and linen reuse, and leak monitoring, were consistently applied. Advanced initiatives, including hazardous waste management, renewable energy adoption, and water recycling, were only occasionally implemented. Results suggest that hotel managers should prioritise capacity-building, allocate funds for sustainable initiatives, and enhance guest engagement strategies. This study provides baseline evidence on boutique hotel sustainability in the Philippine context, contributing to the global discourse on sustainable hospitality.