IDEAS home Printed from https://ideas.repec.org/a/ids/injdan/v3y2011i3p221-240.html
   My bibliography  Save this article

The approach for skill up in five-why for investigating root cause of quality problems

Author

Listed:
  • Kousei Sugitani
  • Hiroshi Morita

Abstract

We propose effective steps for skill up in five-why for investigate root cause in order to find solutions to quality problems that lead to customer complaints. Skill up in five-why consists of four stages: skill up for beginners, skill up for masters, certification of skill up and evaluation of skill. Skill up is divided into seven steps, namely, teaching, doing exercises for understanding, correcting, practicing, entrusting themselves, confirming skill and evaluating skill. The proposed seven steps for investigating root cause in five-why enable us to solve quality problems more quickly and to enhance the impact of improvements in production lines.

Suggested Citation

  • Kousei Sugitani & Hiroshi Morita, 2011. "The approach for skill up in five-why for investigating root cause of quality problems," International Journal of Data Analysis Techniques and Strategies, Inderscience Enterprises Ltd, vol. 3(3), pages 221-240.
  • Handle: RePEc:ids:injdan:v:3:y:2011:i:3:p:221-240
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=41332
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:injdan:v:3:y:2011:i:3:p:221-240. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=282 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.