IDEAS home Printed from https://ideas.repec.org/a/ids/injams/v11y2019i4p370-388.html
   My bibliography  Save this article

Understanding perception of commuters for safety and risk mitigation mechanism: the case of public transportation

Author

Listed:
  • Govind Nath Srivastava

Abstract

Public transportation specifically mass rapid transit service like metro rail is vulnerable to the risk due to high customer traffic, visibility, accessibility and increasing security threat. Commuters are highly sensitive and concerned about their safety while travelling through public transport facility and safety and security measure of public transportation is one of the most significant drivers of customer satisfaction. In the present study, perception data was collected from all the 160 metro stations of Delhi Metro and both qualitative and quantitative research technique was employed to analyse the result. The result of the study depicts that presence and alertness of security personnel has most significant impact over commuter satisfaction followed by effectiveness of metal detector and safety provisions against accident and terrorist attack. This study opines that security services need to be reviewed in the light of changing security dynamics to counter any critical incident and unforeseen situation.

Suggested Citation

  • Govind Nath Srivastava, 2019. "Understanding perception of commuters for safety and risk mitigation mechanism: the case of public transportation," International Journal of Applied Management Science, Inderscience Enterprises Ltd, vol. 11(4), pages 370-388.
    • Handle: RePEc:ids:injams:v:11:y:2019:i:4:p:370-388
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=103711
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:injams:v:11:y:2019:i:4:p:370-388. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=286 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.