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Examination of importance and range of comprehensive service for refrigerated containers in seaports

Author

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  • LudmiÅ‚a Filina-Dawidowicz
  • Teresa Gajewska

Abstract

The article concerns the problems of comprehensive service for refrigerated cargo performed at maritime container terminals. It aims to determine the services range forming the comprehensive service of refrigerated containers in seaports and to examine the opinion of container terminals on customer satisfaction with the complexity of handling refrigerated containers. An approach to assess the customer satisfaction with the complexity of handling refrigerated containers has been proposed. The results of the survey conducted at five Polish maritime container terminals have been analysed. The research revealed that according to the seaports opinion the comprehensive service is important for their customers. The high-level customer satisfaction and shorter service time are the main benefits of service. The importance rating for services groups within comprehensive service of analysed cargo has been analysed. It was stated that seaports need to strengthen the implementation of logistic services group for refrigerated containers under their comprehensive service.

Suggested Citation

  • LudmiÅ‚a Filina-Dawidowicz & Teresa Gajewska, 2018. "Examination of importance and range of comprehensive service for refrigerated containers in seaports," International Journal of Applied Management Science, Inderscience Enterprises Ltd, vol. 10(1), pages 26-43.
    • Handle: RePEc:ids:injams:v:10:y:2018:i:1:p:26-43
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    Citations

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    Cited by:

    1. Ludmiła Filina-Dawidowicz & Csaba Csiszár, 2022. "Influence of Parking Sheds on Energy Efficiency of Road Refrigerated Transport," Energies, MDPI, vol. 15(5), pages 1-18, March.
    2. Ludmiła Filina-Dawidowicz & Anna Wiktorowska-Jasik, 2022. "Contemporary problems and challenges of sustainable distribution of perishable cargoes: Case study of Polish cold port stores," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(3), pages 4434-4450, March.

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