IDEAS home Printed from https://ideas.repec.org/a/ids/ijtrgm/v14y2021i2p176-186.html
   My bibliography  Save this article

The roles of perception, transparency, trust and perceived social equity in enhancing citizen satisfaction in the public sector

Author

Listed:
  • Phuong V. Nguyen
  • Dong Mong Nguyen
  • Thi Vu Anh Trinh
  • Khoa T. Tran

Abstract

This paper prioritises the role of transparency in shaping citizen perceptions, trust, and social equity to enhance citizen satisfaction with public sector performance. An influential contribution of the abovementioned antecedents to citizen satisfaction is supported by the results of structural equation modelling. Perceived performance and social equity are identified as new mediators of the relationship between transparency and social equity, in addition to a negative moderating effect of citizen trust. By examining critical issues of reform in Ho Chi Minh City, Vietnam, the findings provide insights into the public sector and suggest managerial implications for fostering citizen satisfaction.

Suggested Citation

  • Phuong V. Nguyen & Dong Mong Nguyen & Thi Vu Anh Trinh & Khoa T. Tran, 2021. "The roles of perception, transparency, trust and perceived social equity in enhancing citizen satisfaction in the public sector," International Journal of Trade and Global Markets, Inderscience Enterprises Ltd, vol. 14(2), pages 176-186.
    • Handle: RePEc:ids:ijtrgm:v:14:y:2021:i:2:p:176-186
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=114057
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijtrgm:v:14:y:2021:i:2:p:176-186. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=130 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.