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Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt

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  • Mohammed I. Eraqi

Abstract

Improving the quality of Egyptian tourist destinations is essential in satisfying tourists' needs, making the Egyptian tourism industry more competitive, and ensuring that tourism development is in a balanced and sustainable way. This research aims to explain how Integrated Quality Management (IQM), as an integrated management tool, can improve the level of sustainability in Egyptian tourism to enhance competitiveness. Statistical tests such as reliability, statistical mean, Qi² test, regression analysis and the Analysis of Variance (ANOVA) have been used to examine the research findings. The findings reveal that the level of indicators of IQM and of sustainability in Egyptian tourism is weak because the level of cost and externalities of tourism development is high and the transport system is poor and operates in an inefficient manner. Together, IQM and sustainability provide the basis for building community, industry and agency capacity to manage tourism resources in a more integrated manner to improve the competitiveness of Egypt as a macro tourist destination.

Suggested Citation

  • Mohammed I. Eraqi, 2009. "Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 5(1), pages 14-28.
    • Handle: RePEc:ids:ijsoma:v:5:y:2009:i:1:p:14-28
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    Citations

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    Cited by:

    1. Marcelino Sánchez-Rivero & Mª Cristina Rodríguez-Rangel, 2021. "Competitive Benchmarking of Tourism Resources and Products in Extremadura as Factors of Competitiveness by Identifying Strengths and Convergences of Spanish Regions in the Period 2010–2018," Land, MDPI, vol. 11(1), pages 1-20, December.
    2. Bonazzi, Riccardo & Poli, Michaël & Kuonen, Patrick, 2016. "Free Lunch and Ride Sharing: A New Business Model for Winter Sport Resorts," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2016), Rovinj, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Rovinj, Croatia, 8-9 September 2016, pages 182-187, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    3. Alicia Fourie & Chris van Heerden & Engelina du Plessis, 2022. "Improving destination competitiveness in South Africa: A DEA approach," Tourism Economics, , vol. 28(4), pages 1080-1100, June.
    4. Yoo Ri Kim & Anyu Liu & Allan M Williams, 2022. "Competitiveness in the visitor economy: A systematic literature review," Tourism Economics, , vol. 28(3), pages 817-842, May.

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