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Investigating the determinants of picker performance and interdependencies between the determinants of third-party logistics industry

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  • Jinendri Prasadika
  • Annista Wijayanayake
  • D.H.H. Niwunhella

Abstract

The study focuses on the significance of order picking (OP) which is a pivotal and economically consequential operation in warehouses, emphasising its impact on client satisfaction and overall productivity. The study was conducted for third-party logistics (3PL) warehouses in Sri Lanka and it identifies and analyses 12 key factors influencing picker performance (PP). These factors are categorised into employee factors (EF), management factors (MF) and warehouse factors (WF). The study utilises partial least squares structural equation modelling (PLS-SEM) to examine the relationships between PP and its determinants. Additionally, the decision-making trial and evaluation laboratory (DEMATEL) method is employed to reveal causative relationships among these factors. The findings highlight the substantial role of EF, MF, and WF in enhancing PP. Ultimately, the research provides actionable insights for warehouse managers to strategically improve operational efficiency, address picker needs, and create a more streamlined and productive warehouse environment.

Suggested Citation

  • Jinendri Prasadika & Annista Wijayanayake & D.H.H. Niwunhella, 2026. "Investigating the determinants of picker performance and interdependencies between the determinants of third-party logistics industry," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 54(2), pages 143-171.
    • Handle: RePEc:ids:ijsoma:v:54:y:2026:i:2:p:143-171
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