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Exploring the impact of organisational and human factors on cybersecurity behaviour in Jordanian banks: a structural equation modelling approach

Author

Listed:
  • Mohammad Bany Baker
  • Mohammad Almuiet
  • Qotadeh Saber Aljawazneh
  • Ahmad Mtair Alhawamleh
  • Zaid Jaradat

Abstract

Cybersecurity has garnered a great deal of attention as a critical issue in information technology, with its importance spanning various areas of national security and the global trading system. This study takes a closer look at the usage of cybersecurity in Jordan's banking sector, providing a comprehensive understanding of the factors that influence attention towards its usage and examining their impact on actual cybersecurity behaviour. By utilising PLS-SEM approach with a research sample of Jordanian banks, this study identifies several key factors that positively impact attention towards using cybersecurity, including awareness, organisational technological readiness, organisational security culture, and self-efficacy. These findings underscore the importance of increasing awareness and investing in organisational technological readiness and security culture to enhance cybersecurity behaviour in the banking sector and beyond. In addition, offering valuable insights for policymakers, researchers, and practitioners in enhancing cybersecurity practices and promoting the security and stability of the financial system.

Suggested Citation

  • Mohammad Bany Baker & Mohammad Almuiet & Qotadeh Saber Aljawazneh & Ahmad Mtair Alhawamleh & Zaid Jaradat, 2025. "Exploring the impact of organisational and human factors on cybersecurity behaviour in Jordanian banks: a structural equation modelling approach," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 51(2), pages 241-262.
    • Handle: RePEc:ids:ijsoma:v:51:y:2025:i:2:p:241-262
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