IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v50y2025i4p507-533.html
   My bibliography  Save this article

Zero defect philosophy and 8D method applied to improve technical documentation of oil and gas segment suppliers

Author

Listed:
  • Felipe Cerchiareto Pereira
  • Ualison Rébula de Oliveira
  • Sérgio Nogueira Fiuza
  • Vicente Aprigliano Fernandes

Abstract

The present research has the general objective of developing a systematic procedure for reducing non-conformities in technical documentation from suppliers, allowing them to continuously improve their processes. Methodologically, the research was mostly supported by action research in a company in the oil and gas sector and its main suppliers. The conceptual basis of this research was supported by the philosophy 'Zero Defects' and the 'method of the eight disciplines - 8D' for problem-solving. As a result, a procedure was obtained that considers the union between these two methods (Zero Defects philosophy and the 8D method). In economic terms, the use of this procedure in the target company of this study generated a cost reduction of more than R$350,000.00 in two years of application. This result is due to the gains obtained by reducing costs related to documental non-conformities.

Suggested Citation

  • Felipe Cerchiareto Pereira & Ualison Rébula de Oliveira & Sérgio Nogueira Fiuza & Vicente Aprigliano Fernandes, 2025. "Zero defect philosophy and 8D method applied to improve technical documentation of oil and gas segment suppliers," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 50(4), pages 507-533.
    • Handle: RePEc:ids:ijsoma:v:50:y:2025:i:4:p:507-533
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=145541
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:50:y:2025:i:4:p:507-533. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.