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Research on mobile communication systems in last-mile logistics to create an end-to-end information flow

Author

Listed:
  • Otto Petrovic
  • Michael J. Harnisch
  • Thomas Puchleitner

Abstract

The ongoing development in last-mile logistics fuelled by the emergence of e-commerce is paralleled by an upheaval in mobile communication technology and user behaviour in communication. The application of mobile communication systems in last-mile logistics processes provides the opportunity to originate various types of business model and technological innovations in this business field. One opportunity is the implementation of an end-to-end information flow between sender, logistics provider, shipment and recipient in the last-mile delivery process. In this contribution, we focus on the creation of the knowledge basis, which is necessary to build an end-to-end information flow and subsequently, develop mobile applications which aid the last-mile logistics process.

Suggested Citation

  • Otto Petrovic & Michael J. Harnisch & Thomas Puchleitner, 2014. "Research on mobile communication systems in last-mile logistics to create an end-to-end information flow," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 19(2), pages 172-190.
    • Handle: RePEc:ids:ijsoma:v:19:y:2014:i:2:p:172-190
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