IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v14y2013i4p399-420.html
   My bibliography  Save this article

Exploring value co-creation in the emerging business service context

Author

Listed:
  • Hanna Komulainen
  • Jarkko Tapio

Abstract

This study explores value co-creation in the emerging infranet business and focuses on customer perceived value in that specific context. A qualitative case study is conducted that provides an in-depth understanding of the research phenomenon in its empirical context. The empirical data consist of interviews with the customers of a Finnish full-service supplier of infranet services. This study contributes to the current value discussion by presenting an empirically grounded framework of customer perceived value. In addition, the study outlines practical implications for suppliers of B2B services on how to manage and enhance value co-creation processes with customers.

Suggested Citation

  • Hanna Komulainen & Jarkko Tapio, 2013. "Exploring value co-creation in the emerging business service context," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 14(4), pages 399-420.
    • Handle: RePEc:ids:ijsoma:v:14:y:2013:i:4:p:399-420
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=52836
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:14:y:2013:i:4:p:399-420. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.