IDEAS home Printed from https://ideas.repec.org/a/ids/ijrevm/v2y2008i1p92-106.html
   My bibliography  Save this article

How empowerment influences revenue management and service quality: the case of a New Zealand hotel

Author

Listed:
  • A. Mohsin

Abstract

The management of revenue within a hotel has a direct impact on the financial success of the business. Over the past few years, there has been a lot written about revenue/yield management within hotels; however, research linking influence of services provided by the human resource of a hotel on the revenue of a hotel is sparse. The aim of this study is to explore employee empowerment perceptions and practice in a selected international hotel chain in New Zealand and its impact on improving service quality and in turn on the revenue of a hotel. No matter how good a revenue/yield management system is, it is evident internationally that it is the humans working in a hotel and particularly their decision-making that make a significant difference to revenue. The study explores a sparsely researched area in a different geographic location with specificities of influence of empowerment practice for improved service quality and revenue management in a New Zealand hotel.

Suggested Citation

  • A. Mohsin, 2008. "How empowerment influences revenue management and service quality: the case of a New Zealand hotel," International Journal of Revenue Management, Inderscience Enterprises Ltd, vol. 2(1), pages 92-106.
    • Handle: RePEc:ids:ijrevm:v:2:y:2008:i:1:p:92-106
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=18180
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijrevm:v:2:y:2008:i:1:p:92-106. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=99 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.