IDEAS home Printed from https://ideas.repec.org/a/ids/ijpmbe/v3y2013i3p352-370.html
   My bibliography  Save this article

An integrated simulation-DEA approach to improve quality care of medical centres

Author

Listed:
  • Ali Azadeh
  • Masoome Sepahi
  • Sara Motevali Haghighi

Abstract

Overcrowding is common problem for emergency departments (ED) and related decision making process. This is due to low staff availability, limited budget, high costs and high patient volume. The stated issues decrease the quality care of medical centres and EDs. Therefore, EDs and medical centre must implement highly efficient systems that maximise the utilisation of their available resources to minimise the cost and minimise time in system to maximise patient satisfaction. In this paper, computer simulation and CCR output-oriented data envelopment analysis (DEA) model are used to evaluate the efficiency of various alternatives to improve and optimise the quality care of EDs. Moreover, computer simulation is used to generate the related outputs for DEA model. DEA model is then executed with proper inputs and outputs to provide optimisation model from a list of potential alternatives. This is the first study that introduces an integrated simulation-DEA as an optimisation approach for handling patient satisfaction in the EDs.

Suggested Citation

  • Ali Azadeh & Masoome Sepahi & Sara Motevali Haghighi, 2013. "An integrated simulation-DEA approach to improve quality care of medical centres," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 3(3), pages 352-370.
    • Handle: RePEc:ids:ijpmbe:v:3:y:2013:i:3:p:352-370
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=58160
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpmbe:v:3:y:2013:i:3:p:352-370. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=95 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.