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Exploring the intellectual landscape of organisational citizenship behaviour and organisational performance

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  • Ankita Bansal
  • Anjali Vyas

Abstract

This research examines the research landscape of organisational citizenship behaviour (OCB) and organisational performance, highlighting publication trends, influential studies, key contributors, and thematic developments through bibliometric analysis. The findings reveal a steady increase in research interest, with significant growth after 2013 and a peak in publications from 2020 onwards. Key theoretical foundations include social exchange theory, leadership models, and organisational justice, with seminal contributions from authors. Further, cluster analysis uncovers three dominant research themes: the impact of OCB on organisational performance, emphasising leadership and teamwork; the role of workplace policies, ethical leadership, and psychological capital in fostering OCB; and employee-centric perspectives, exploring work-life balance and motivation. Future research should focus on OCB in digital workplaces, AI-driven management, sustainability-oriented behaviours, and cross-cultural variations. Ultimately, this research is an insightful resource for academics, HR practitioners, and policymakers to utilise the potential of OCB for the well-being of employees and sustainable organisational existence.

Suggested Citation

  • Ankita Bansal & Anjali Vyas, 2026. "Exploring the intellectual landscape of organisational citizenship behaviour and organisational performance," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 24(2), pages 267-288.
    • Handle: RePEc:ids:ijpmbe:v:24:y:2026:i:2:p:267-288
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