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The role of TQM practice on innovation and healthcare performance

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  • Berhanu Tolosa
  • Daniel Kitaw

Abstract

The paper investigates the role of total quality management (TQM) practices in fostering innovation and improving healthcare performance. The study distributed 285 surveys to employees, patients, and graduating students in Addis Ababa to examine the relationships among these variables. Structural equation modelling, along with SPSS and AMOS, was used to analyse the data. The results show a significant relationship between TQM practices, innovation, and healthcare performance improvement. Furthermore, there is also a significant relationship between innovation and healthcare performance. The study explores the relationship between TQM practices, service innovation, and healthcare performance. It also suggests ways to link TQM to improved healthcare outcomes, highlighting how TQM practices can foster innovative service delivery and enhance overall healthcare performance. Additionally, much literature has identified employee involvement as a crucial dimension of TQM practice. However, employee involvement must be accompanied by responsibility, as medication errors can lead to serious consequences, including death. Therefore, individual and collective responsibility and commitment in medication administration and other service provisions are critical.

Suggested Citation

  • Berhanu Tolosa & Daniel Kitaw, 2026. "The role of TQM practice on innovation and healthcare performance," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 22(3), pages 361-377.
    • Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:361-377
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