IDEAS home Printed from https://ideas.repec.org/a/ids/ijpmbe/v11y2021i4p478-497.html
   My bibliography  Save this article

Developing a research design for assessing automation potential of tasks in processes - a recommended approach

Author

Listed:
  • Pooja Sharma
  • Nayantara Padhi

Abstract

Intelligent automation is impacting work in service industries like banking and financial services in ways not seen before. However, currently there is a paucity of academic research benchmarks on how to assess automation potential of work in these industries. This article deals with the research design and construction of research tools from the perspective of tasks constituting processes. The article uses the banking industry as a case in point to develop a generic approach with the objective of conducting task analysis and estimation of automation potential of a task, process and eventually a job. The approach leverages standardised definitions which can be extended to other industries with minor modifications. This presents a path-breaking blueprint of conducting academic research in the area of future of work.

Suggested Citation

  • Pooja Sharma & Nayantara Padhi, 2021. "Developing a research design for assessing automation potential of tasks in processes - a recommended approach," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 11(4), pages 478-497.
    • Handle: RePEc:ids:ijpmbe:v:11:y:2021:i:4:p:478-497
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=116629
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpmbe:v:11:y:2021:i:4:p:478-497. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=95 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.