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Prioritising enablers of EFQM based on manager performance: an integration of 360° evaluation and house of quality (HoQ)

Author

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  • Arash Shahin
  • Maedeh Rabbanimehr

Abstract

The purpose of this paper is to develop an integrated model of 360° approach and EFQM by House of Quality (HoQ) technique for evaluating the performance of managers toward organisational excellence. Iran Polyacryl Co. has been selected for examining the proposed model. The statistical population includes employees, customers, stockholders and company's manager and data has been collected using questionnaire. Findings imply a considerable gap between manager's self assessment and performance evaluation of employees, customers and stockholders. The major gaps are related to bottom-up communication with minimum value of -37.44 as weakness and strategic vision with maximum value of 67.73 as strength.

Suggested Citation

  • Arash Shahin & Maedeh Rabbanimehr, 2013. "Prioritising enablers of EFQM based on manager performance: an integration of 360° evaluation and house of quality (HoQ)," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 6(3), pages 329-349.
    • Handle: RePEc:ids:ijpman:v:6:y:2013:i:3:p:329-349
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