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Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach

Author

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  • David Hutchinson
  • Jang Singh
  • Göran Svensson
  • Tore Mysen

Abstract

It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met.

Suggested Citation

  • David Hutchinson & Jang Singh & Göran Svensson & Tore Mysen, 2012. "Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 5(2), pages 229-252.
    • Handle: RePEc:ids:ijpman:v:5:y:2012:i:2:p:229-252
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    Cited by:

    1. Vik Pant & Eric Yu, 2018. "Modeling Simultaneous Cooperation and Competition Among Enterprises," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(1), pages 39-54, February.

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