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Procure-to-pay processes: an empirical exploration of inefficiencies

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  • Jonas Ronellenfitsch
  • Jana-Rebecca Rehse
  • Fareed Zandkarimi
  • Christoph Bode

Abstract

In recent years, researchers have increasingly centred their attention on strategic and tactical procurement processes. In contrast to that, procure-to-pay processes, which operationally ensure the availability of input resources, have rarely been studied. However, industry managers know that P2P processes can be a constant source of resource consumption and compliance risks. In this research, an exploratory analysis of real-world ERP data using process mining methods shows the nature of P2P inefficiencies as well as hints regarding their origin. Four requestor-related, four item-related, and four supplier-related factors resonating with a newly developed inefficiency indicator are structurally reviewed. This study contributes to the academic discussion on information systems in operations/process management in three ways: methodically, by introducing and testing a new measure for process inefficiency; empirically, by applying the rather novel technique of process mining to a large-scale real-world dataset; and theoretically, by exploring the character of P2P inefficiency.

Suggested Citation

  • Jonas Ronellenfitsch & Jana-Rebecca Rehse & Fareed Zandkarimi & Christoph Bode, 2025. "Procure-to-pay processes: an empirical exploration of inefficiencies," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 24(2), pages 240-259.
  • Handle: RePEc:ids:ijpman:v:24:y:2025:i:2:p:240-259
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