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The factors influence intention to use QR code payment: the mediating effect of trust

Author

Listed:
  • Le Thi Minh Hien
  • Ha Thi Thanh Thuong
  • Vu Thu Hoa
  • Pham Thi Thu Thao
  • Dang Tran Sy Hoang
  • Truong Thi Thuy Duong

Abstract

During COVID-19 pandemic period, people are restricted of using cash in purchases and transactions. Using mobile payment, especially QR codes in many transactions has become more popular in daily life. Most studies consider directly effects of factor on intention to use, few ones look at the role of trust as mediating variable to intention to use. This study aims to consider the factors boosting the intention to use QR code for payment using trust as a mediating factor. The empirical result gained by the survey on 597 students, who can spread technological trends in the community, studying and living in Hanoi, Vietnam in the period from December 2022 to March 2023. The hypotheses tested by the PLSmart showed that trust positively affects intention to use, while the social influence, cash habit, perceived ease of use and perceived risk have a positive effect on trust.

Suggested Citation

  • Le Thi Minh Hien & Ha Thi Thanh Thuong & Vu Thu Hoa & Pham Thi Thu Thao & Dang Tran Sy Hoang & Truong Thi Thuy Duong, 2025. "The factors influence intention to use QR code payment: the mediating effect of trust," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 23(3), pages 324-345.
    • Handle: RePEc:ids:ijpman:v:23:y:2025:i:3:p:324-345
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