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A novel hybrid BSC-DEA model for performance assessment in knowledge enterprises using balanced scorecard and data envelopment analysis approach

Author

Listed:
  • Bakhtiar Ostadi
  • Masoud Sadri
  • Ehsan Nikbakhsh

Abstract

The importance of knowledge enterprises (knowledge-based companies) in countries' economies and their role in GDP has recently increased, and many efforts have been made to achieve a comprehensive and consistent benchmark and model for evaluating these companies. Therefore, the purpose of this paper is to provide a hybrid model for performance assessment in knowledge enterprises. So, the primary indicators have been extracted by reviewing the literature and structure of knowledge enterprises. After collecting data from knowledge enterprises and combining the balanced scorecard (BSC) and data envelopment analysis (DEA) approach, a hybrid BSC-DEA model developed to assess the partial efficiency of each unit and the total efficiency of each knowledge enterprises. Finding mentioned that the ability of start-ups and knowledge enterprises to be compared with large and old ones. Also, there will be no significant difference in the performance of companies with respect to their type.

Suggested Citation

  • Bakhtiar Ostadi & Masoud Sadri & Ehsan Nikbakhsh, 2025. "A novel hybrid BSC-DEA model for performance assessment in knowledge enterprises using balanced scorecard and data envelopment analysis approach," International Journal of Operational Research, Inderscience Enterprises Ltd, vol. 53(1), pages 100-117.
    • Handle: RePEc:ids:ijores:v:53:y:2025:i:1:p:100-117
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